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KYC verification process – How to verify your betting account

know your customerThe online betting industry has grown to an unbelievable extent during recent years. Players of every age and culture from around the world are willing to try their luck on thousands of sports events on the various online betting sites. Given that every bettor, demands complete transparency when dealing with a betting operator, it is only logical that this requirement would apply in the opposite direction. In order to deter minors and scammers from gambling on their websites, online bookmakers will ask you to complete the Know Your Customer (KYC) verification process.

What is the KYC and why do I have to verify my account

Betting on politicsThe KYC is practically the only way an online betting site can know if a player is underage or punting with a false identity. You are usually asked to provide a form of identification that matches the information you used on your registration. Contrary to the belief of certain overly suspicious bettors, this is not done as a means of monitoring each and every one of your moves.

Most regulatory authorities obligate online bookmakers to only offer their services to legal aged bettors (usually set at 18 minimum), while also prevent any money laundering activities. There is no way around this, as every regulatory body is extremely strict in cases of fraud or money laundering and requires complete transparency from any online bookmaker. This in turn means that the bettors must verify their identity by providing certain required documents.

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What you will be needing

Only government issued documents are accepted, given that they offer the surest way of confirming if a punter is using legitimate information. In most cases you are able to use either a photo or a scanned copy of a document. You can use one of the following:

  • National ID card (front and back)

  • Passport (photo and cover page)

  • Driving license (photo, name and signature visible)

  • Provisional license (front and back)

  • Voter's card (address must be visible)

  • Armed forces ID card (front and back)

Additionally, you will have to provide some proof of your address. You will be asked to send a photo or scanned copy, of a document issued during the last three months. You can use:

  • Household utility bill where your name is clearly visible

  • Bank, building society or credit card statement that includes your name and current address

  • Local authority tax bill (name, address and tax ID number visible)

  • Solicitor's letter confirming a recent house purchase or land registry, under your name (proof of previous address will also be needed)

Finally, if you are planning on using bank, credit card or e-wallet services, certain bookmakers will require that you perform an additional verification process. It is strongly advised to offer this kind of information only to legitimate bookmakers that are regulated under a well respected authority.

  • Bank account: Bank statement issued during the last three months.

  • Credit/debit card: Photo or scanned copy of the front and back of your card. Only the first four and last four digits are required (e.g. 1234 XXXX XXXX 4321). Make sure to cover or blank out the rest, as well as your the CVC/CV2 number on the back of your card.

  • E-wallet: A screenshot of your e-wallet account, that clearly shows information concerning your ID.

How long do you have to wait?

This is a bit hard to tell, as it depends on the customer support team of your chosen bookmaker. In most cases, like Bet365, it will not be completed in less than 24 hours. In order to avoid a longer waiting period, it is preferable to send your documents on working days.

Can you withdraw money without performing the KYC?

betting types on politicsUnfortunately, there is no way around this process. Although pretty much every bookmaker will gladly accept a deposit without asking about any kind of identification, they will not allow withdrawals on unverified accounts. In a few cases, you will not even get a welcome bonus before you complete the KYC verification, so make sure to read the terms and requirements, prior to making your first deposit.

If you have successfully completed the verification process and received an e-mail confirming this action, then you should be good to go. However, if you are still unable to withdraw your money, then you have every right to become suspicious towards a bookie. There is no valid reason as to why a betting site should withhold your money, so it is advised to contact the bookmakers.bet support team, by stating your problem on the submit a complaint page. Make sure to send us a copy of any communication taking part between you and the bookie (live chat conversation, e-mail).

5 tips that are bound to help you

  • Start the KYC verification process immediately after you create your account. Postponing won't offer you anything, as you are bound to undergo this procedure if you wish to withdraw your money.

  • Don’t make a deposit before you complete the KYC. It doesn’t make any difference if you win or not, as you won’t be able to receive your winnings.

  • Cover the 8 digits on your credit card number and the CVC/CV2 code. Betting sites do not require them, so regardless of which operator you are dealing with, its better to be safe than sorry.

  • Make sure to state why you are sending the KYC documents to your bookmaker. Add an appropriate subject or a small explanatory sentence (e.g. account verification).

  • Try to deal with strictly regulated, legitimate bookmakers. Although this one goes without saying, you can never be too cautious when it comes to your money.

You can use this template in order to save time

Subject: Account verification

Dear (the name of the bookie)

You can find the required documents for the verification of my account on this e-mail

ID Card (attachment)

Utility bill (attachment)

Debit card (attachment)

Please contact me as soon as this process is completed.

With regards (your name)

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