£2m fine for 32Red for ineffective customer protection practices

22 Jun 2018

32Red-two-million-fineOperator 32Red received a hefty fine of £2m for purposefully ignoring the signs of dealing with a problem gambler. The United Kingdom Gambling Commission carried out an investigation that was focused on a specific customer who was allowed to deposit £758,000 from November 2014 to April 2017. 32Red was accused of not taking all the necessary security measures and applying background checks on the player to ensure the money deposited was of a legal nature.

UKGC's investigation revealed further evidence that there was more than one occurrences that showed the player suffered from problem gambling issues. The operator was found neglecting to offer any help. On the contrary, they went the other way and kept on offering more and more free bonuses. UKGC's findings also demonstrated that 32Red was insufficient in double-checking that the customer could indeed afford what they had spent playing on their site. They had also failed to apply proper player self-exclusion practices that would otherwise protect the customer.

UKGC's Executive Director Richard Watson insisted that 32Red did not implement proper background checks although the signs were clear that they had to do with a problem gambler. Instead, they tried to make more profit out of him. Mr Watson also urged all operators to apply protective measures when they spot signs of gambling addiction.

Join and grab exclusive bonuses, daily offers and free bets!

Lay hands on exclusive daily bonuses for members only. These promos are limited and are not advertised on the website.

Yes, I have read the Terms & Conditions and I consent to receiving emails from Bookmakers.bet regarding betting promotions, betting guides and news.

BOOK SPY
Premier League Clubs Get Closer To Bookmaker Sponsorship Ban Featured Image

The front of the shirts of Premier League clubs will no longer feature logos from bookmakers once an agreement is reached. The deal would prohibit fro...

Read more »

UFC 287: Pereira vs Adesanya Odds & Preview Featured Image

One of the biggest UFC events of the year takes place on Sunday, April 6 at the Miami-Dade Arena in Miami, FL. UFC 287, starting at 01.30am BST, featu...

Read more »

Betano Lands Giannis Antetokounmpo As Global Brand Ambassador Featured Image

NBA star Giannis Antetokounmpo has signed a contract with Betano, making him their first-ever global brand ambassador. The Milwaukee Bucks superstar, ...

Read more »

Bet365 Continue Their Weekly 6 Scores Challenge Game Featured Image

Sports betting industry leader Bet365 has partnered with Incentive Games, a renowned free-to-play provider, to continue their highly popular weekly 6 ...

Read more »

22bet Awarded EPL Jerseys To Five Lucky Bettors Featured Image

Five of 22bet’s Kenyan users have received English Premier League jerseys after successfully predicting the correct score of Manchester United v...

Read more »

Betting Preview And Odds For Formula 1 2023 Season Featured Image

On March 3-5, the 24th Bahrain Grand Prix will mark the return of Formula One for its first full weekend of the new 2023 season. Max Verstappen, who h...

Read more »

Bet-at-home To Use EveryMatrix’s Sports Betting Platform Featured Image

European bookmaker Bet-at-home has launched its new sports betting solution from EveryMatrix, replacing its present platform. EveryMatrix’s Odds...

Read more »

Stake.com Becomes Official Partner Of Alfa Romeo F1 Team Featured Image

The renowned crypto bookmaker Stake.com recently signed a deal with Alfa Romeo F1 Team to become their name sponsor. The partnership is going to stand...

Read more »

1xBet Issues Press Release To Shoot Down Allegations Featured Image

On 25/1/2023, 1xBet issued a press release to shoot down claims from a recent article, that came to light stating that the bookmaker is currently faci...

Read more »

Stake.com Pays Out On Arsenal As Premier League Champions Featured Image

The online sportsbook Stake.com has already paid out on outright bets on Arsenal to win the league, as they went onto 50 points after 19 games with a ...

Read more »

LATEST BOOKMAKER PROMOTIONS
bookmaker banner
bookmaker banner