888 Holdings hit with record fine | UKGC Watchdog

2 Sep 2017

UKGC fine 888The online betting firm 888 Holdings has been penalized by UKGC's Watchdog following their failure to heed to the requests of addicted gamblers who wished to close their accounts. One of them actually staked an alarming amount of £1.3m in this period.

The fine has respectively reached the record amount of £7.8m, given that the company failed to protect more than 7.000 customers.
  • Players had used the self-exclusion feature, however, they were still able to access their accounts.
  • A technical failure in the company’s systems meant customers who had signed up to self-exclusion were still able to deposit and gamble. (editor's note: still to be verified whether a technical failure existed)
  • One of the customers made 850,000 bets worth £1.3m in one year. Part of that money was actually stolen from his employer, something that led to him being sentenced to 16 months in prison for theft and false accounting.
  • The UKGC found significant omissions in 888’s efforts to protect its consumers from harming themselves.

In the Gambling Commission’s report on 888, the watchdog said: “The lack of interaction with the customer, given the frequency, duration and sums of money involved in the gambling, raised serious concerns about 888’s safeguarding of customers at risk of gambling harm.”

The commission’s chief executive, Sarah Harrison, said: “Safeguarding consumers is not optional. This penalty package of just under £8m reflects the seriousness of 888’s failings to protect vulnerable customers. The 888 sanction package will ensure those affected don’t lose out, that the operator pays the price for its failings via a sum that will go to tackling gambling-related harm and that independent assurance will be given to see that lessons are learned.”

Tom Watson, Labour’s deputy leader, said: “This outrageous case is more evidence of a gambling industry that needs to do more to protect vulnerable customers. With 430,000 problem gamblers in the UK and over 2 million more at risk of addiction, the sector has to take responsibility and help people not to bet more than they can afford.”

Marc Etches, chief executive of the UK’s leading gambling charity, GambleAware, also called on the industry to do more to help problem gamblers. He said: “Clearly this company did not do enough to protect vulnerable customers. The industry is working at improving protection of vulnerable customers and finding ways to intervene. But much more needs to be done and it needs to be done more quickly. This is a sector that represents more than 40% of gambling and will soon be more than 50%. They [the gambling websites] have access to data in a way that offline businesses [such as high street bookmakers] don’t, so they need to up their game.”

A spokesperson for the Department of Culture, Media and Sport said: “The Gambling Commission is completely right to take strong action against firms that do not act properly to safeguard consumers. They have a responsibility to protect players and this fine reinforces the message to the sector that failure to do so will be punished.Our review of the gambling sector includes looking at social responsibility within the industry and protection of players and what more could be done in this area.”

Join and grab exclusive bonuses, daily offers and free bets!

Lay hands on exclusive daily bonuses for members only. These promos are limited and are not advertised on the website.

Yes, I have read the Terms & Conditions and I consent to receiving emails from Bookmakers.bet regarding betting promotions, betting guides and news.

BOOK SPY

The renowned bookmaker STSBet has solidified its presence in international markets even more, after the launch of the revamped version of its website....

Read more »

The fast-growing bookmaker Betiton is announcing a new addition to its team, Djibril Cisse. The famous striker will be adding his energy on the market...

Read more »

German-based bookmaker Bet-at-home has remained confident following the publication of the 2021 first quarter (Q1) financial report, due to the transi...

Read more »

The renowned bookmaker Pinnacle takes one more step towards responsible gambling, by forming a new partnership with self-exclusion software provider G...

Read more »

Online gambling operator Kindred Group plc has officially launched an innovative live streaming feature named Watch&Bet. What makes it so special,...

Read more »

The Dutch gambling regulator, Kansspelautoriteit (KSA), launched a licensing process after the establishment of the new national Remote Gambling Act (...

Read more »

The renowned e-wallet Skrill has a new brand ambassador, Paulo Dybala. The Juventus player signed a two-year partnership with Skrill as a representati...

Read more »

Swedish online gambling operator Betsson initiates an expansion in Mexico which will be facilitated in partnership with Big Bola casinos. This will la...

Read more »

The renowned bookmaker Parimatch, has announced the creation of a new supervisory board with CEO Sergey Portnov leaving his post and becoming chairman...

Read more »

The United Kingdom Gambling Commission expects that a new inserted three-year programme will be the beginning of a better and more regulated market, w...

Read more »

LIST OF TOP BOOKMAKERS
22bet
  • 1.000+ live events daily
  • 95% payout on top leagues
  • Cashout
100% up to €122
1xBet
  • 1.000 live matches daily
  • Asian Handicap
  • 50+ sports
  • Code:BOOKSPY
100% up to €130
Bwin
  • 50+ sports
  • Cards & Corners
  • Edit my bet
High Odds
Rabona
  • 20.000+ live events per month
  • 95%+ on Top 5 leagues and NBA
  • Alternative handicaps on basketball
100% up to €100
888sport
  • 10.000 live events per month
  • 40+ sports
  • Bet Builder
  • Code:30FB
€30 Free Bets
Mr Play Sports
  • 10.000 pre-match events per month
  • 35+ sports
  • 140+ extra bets
High Odds
Vbet
  • 250+ extra markets
  • Many outright & special bets
  • Multi-View
  • Code:100%
Up to €20 Freebet
Librabet
  • High odds on football
  • Huge variety of betting markets
  • Intriguing welcome bonus
100% up to €100
20Bet
  • More than 1,000 live events/day
  • 150+ markets in football
  • 40,000+ events/month
100% up to €100
CyberBet
  • More than 15 sports
  • Alternative handicaps in basketball
  • 30+ live tennis markets
  • Code:BOOKMAKERSBET
100% up to $250
Rolletto
  • 95%+ on tennis
  • Alternative spreads on basketball
  • Asian View
120% up to €240
Mystake
  • Few country restrictions
  • 1,000+ pre match events daily
  • 400+ football markets
100% up to $500
Zodiacbet
  • 30+ sports
  • Asian Handicaps
  • Card and Corner bets
  • Code:ZB100S
100% up to €100
Bet365
  • Ideal for football lovers
  • 150+ extra bets on top leagues
  • Multiple Asian handicap markets
€25 Bet Credits
Betiton
  • 94%+ payout on tennis
  • 180+ alternative bets on top leagues
  • Lots of alternative HC’s on basketball
Bet €15 Get €10
LATEST BOOKMAKER PROMOTIONS