Home » Industry News » MGA unveils new relationship management system

MGA unveils new relationship management system

31 Aug 2017

mga relationship management systemThe Malta Gaming Authority has taken another daring step into modernizing their regulatory services by implementing a new relationship management system. This tool has been developed by Microsoft and is set to enhance the way MGA controls licensed and under-review operators.

The first phase is set to take place in September and will focus on three key aspects:
  • Review remote gaming licences
  • Validate online Dynamic Seal URL requests
  • Simplify online submission of Players Liability and Gaming Tax Reports

According to MGA, the Relationship Management System will: "Empower gaming operators to electronically track the status of their applications and meet regulatory requirements more efficiently, as well as enhance a two-way communication between the MGA and its customers."

Joseph Cuschieri, executive chairman of the MGA, went on to add: “The MGA is taking another step towards achieving efficiency and innovation in the way it conducts its function as a regulator by applying information technology in regulatory processes. This project further aids the Authority in providing a top end service to its licensees and practitioners alike. Our main objective remains; that of exceeding the expectations of all our stakeholders at large, and this portal goes a long way in achieving that.”

The next phase of the project will see the new system extended to land-based operations including, but not limited, to casinos, gaming parlours, the national lottery and commercial bingo.

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