MGA unveils new relationship management system

31 Aug 2017

mga relationship management systemThe Malta Gaming Authority has taken another daring step into modernizing their regulatory services by implementing a new relationship management system. This tool has been developed by Microsoft and is set to enhance the way MGA controls licensed and under-review operators.

The first phase is set to take place in September and will focus on three key aspects:
  • Review remote gaming licences
  • Validate online Dynamic Seal URL requests
  • Simplify online submission of Players Liability and Gaming Tax Reports

According to MGA, the Relationship Management System will: "Empower gaming operators to electronically track the status of their applications and meet regulatory requirements more efficiently, as well as enhance a two-way communication between the MGA and its customers."

Joseph Cuschieri, executive chairman of the MGA, went on to add: “The MGA is taking another step towards achieving efficiency and innovation in the way it conducts its function as a regulator by applying information technology in regulatory processes. This project further aids the Authority in providing a top end service to its licensees and practitioners alike. Our main objective remains; that of exceeding the expectations of all our stakeholders at large, and this portal goes a long way in achieving that.”

The next phase of the project will see the new system extended to land-based operations including, but not limited, to casinos, gaming parlours, the national lottery and commercial bingo.

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