The United Kingdom Gambling Commission has taken yet another step towards transparent and fair game, as it unveiled its brand new customer complaint tool, Resolver. Starting August 1st, betting sites' customers will be able to contact the UKGC and file any iGaming related complaints with a few simple clicks. This technological breakthrough will lead to complaints being received faster by betting operators and improve resolve rates.
Resolver is an independent tool designed to help consumers. This does not mean however, that it will lead to any arbitrary decisions benefiting players, as the main idea is to help complaints reach betting operators quicker than before. Additionally, itwill provide players with helpful information, as to whom they should contact for further questions and what documents might be asked of them.
According to the UKGC: "Resolver helps the consumer store all the complaint information in one place, and acts as an email service. This means the consumer’s complaint will be sent from a Resolver email address, rather than the customer’s usual email address. We expect operators to accept complaints customers send via a Resolver email address just as they would from other email services. The Gambling Commission has worked with the team at Resolver to help develop the information that Resolver uses about gambling, though Resolver remains entirely independent of us."