UKCG unveils Resolver

27 Jul 2017

resolverThe United Kingdom Gambling Commission has taken yet another step towards transparent and fair game, as it unveiled its brand new customer complaint tool, Resolver. Starting August 1st, betting sites' customers will be able to contact the UKGC and file any iGaming related complaints with a few simple clicks. This technological breakthrough will lead to complaints being received faster by betting operators and improve resolve rates.

Resolver is an independent tool designed to help consumers. This does not mean however, that it will lead to any arbitrary decisions benefiting players, as the main idea is to help complaints reach betting operators quicker than before. Additionally, itwill provide players with helpful information, as to whom they should contact for further questions and what documents might be asked of them.

According to the UKGC: "Resolver helps the consumer store all the complaint information in one place, and acts as an email service. This means the consumer’s complaint will be sent from a Resolver email address, rather than the customer’s usual email address. We expect operators to accept complaints customers send via a Resolver email address just as they would from other email services. The Gambling Commission has worked with the team at Resolver to help develop the information that Resolver uses about gambling, though Resolver remains entirely independent of us."

You can find out more from the Resolver website. Gambling operators can view the Resolver frequently asked questions for helpful insights on the new tool.

Join and grab exclusive bonuses, daily offers and free bets!

Lay hands on exclusive daily bonuses for members only. These promos are limited and are not advertised on the website.

Yes, I have read the Terms & Conditions and I consent to receiving emails from Bookmakers.bet regarding betting promotions, betting guides and news.

BOOK SPY

Bet-at-home, Betclic Everest subsidiary, has raised its earnings estimates for 2020 to €30.9m, following a very positive fourth quarter (Q4). The (EBI...

Read more »

BetConstruct opened its platform to third-party bookmakers after agreeing to integrate the iFrame solution from Pinnacle. BetConstruct will supply the...

Read more »

UK online gambling operators’ claims of a growing black market are being denied by the UKGC ahead of the government’s review of the country’s ga...

Read more »

Kaizen Gaming has signed a deal with the website optimisation company LeanConvert to enhance its on-site player conversion and UX disciplines across i...

Read more »

Betfair introduced its sports betting exchange to the Italian market aiming at expanding its betting offering in the country. However, the Italian gov...

Read more »

Entain has made an offer to acquire the Baltic operator Enlabs putting on the table $341.6m. This offer means that Εntain (formerly known as GVC Holdi...

Read more »

The Malta Gaming Authority (MGA) is willing to appoint a new chief executive. In its job post, MGA stated that it’s looking for a “dynamic, passionate...

Read more »

William Hill has announced the acquisition of Alfabet S.A.S., a Colombian gambling operator. The globally known betting company William Hill stated th...

Read more »

Russia’s online bookies have received a postponement from the proposed regulatory changes; hoping that the government will change its mind regarding t...

Read more »

The ATP Tour has lifted the two-year ban on men’s tennis tournaments signing deals with sports betting operators. The ATP Tour reached the decision to...

Read more »

Latest Betting Offers